Terms & Conditions of Sale

Please read the following Terms and Conditions of Sale carefully as the use of our website and the purchase of products from it, mean you agree to abide by them.

As a UK company all purchases made via this site are subject to current UK retailing law - so you can shop in confidence with us.

Definitions

In this Agreement, unless the context otherwise requires, the following expressions have the following meanings:

'Supplier' means Sunshine Solar Ltd whose office is at: Unit 30, Ashwellthorpe Industrial Estate, Ashwellthorpe, Norwich, Norfolk NR16 1ER

Registered in England and Wales 5105890. VAT No. GB868 839 842

'Customer' means the person or company who purchases or agrees to purchase goods or services from Sunshine Solar Ltd.

'Goods' means the goods or services supplied by Sunshine Solar Ltd.

Pricing and availability

The supplier will try its best to maintain the sites prices, details and availability at all times but this cannot be guaranteed. All website prices include VAT. If there is any problem with your order we will try to contact you. If this is the case and the goods have not been dispatched, you can of course cancel your order and we will refund any money you have been charged. You will need to pay a delivery charge on all orders unless stated on the item listing. If your delivery address is outside Mainland UK this amount will always be subject to confirmation.

Payment

Payment for the goods and delivery charges can be made by any method shown on our website at the time you place your order. Payment shall be due before the delivery date. There will be no delivery until cleared funds are received unless you are a business customer with an authorised credit account.

Website Delivery Definition

Standard Delivery - Royal Mail 2nd Class

Tracked Express - DHL Next Day Delivery UK Mainland, (Highlands and Islands 2-3 days) - although we will always use a next day service this is not a guarantee that your goods will arrive the day after you place the order. There are many factors out of our control that can hold up a delivery, such as drivers running out of time, seasonal busy periods, weather to name but a few.

Delivery

Orders placed before 2 pm on a working day (Monday to Friday excluding public holidays) will be processed and despatched that day provided no additional security checks are required and all items are in stock, if for any reason the expected delivery times increase there will be a global message on the website highlighting any delays. The goods you order will be delivered to the delivery/shipping address given when you place your order. If delivery cannot be made to your delivery/shipping address for reasons under the Supplier's control, the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery. If you deliberately fail to take delivery of the goods when delivery is attempted, then the Supplier may: store the goods until actual delivery and charge you for reasonable costs of storage; or sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) credit to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods. If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations 2000, the Supplier shall refund or re-credit you within 30 days any sum that has been paid by you or debited from your credit card for the goods less any expenses incurred for failed delivery. Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delays in delivery. Time for delivery shall not be of the essence. The goods may be delivered by the Supplier in advance of the quoted delivery date.

If you receive damaged goods we must be notified within 48 hours. Sunshine Solar Ltd will not be responsible for any reported damaged in transit goods after this timeframe has elapsed.

Customs Fees & Charges for Overseas Delivery

Orders that are shipped overseas may be subject to custom duties, and these are not included in the purchase price. As the buyer, you're responsible for these charges - unfortunately we have no control over them and cannot predict what they may be. Customs policies vary widely from country to country. If you'd like any further information, you should contact your local customs office.

Risk/Title

The goods are at your risk from the time of delivery Ownership of the goods shall not pass from the Supplier to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of: The goods and all other sums which are or which become due to the Supplier from you on any account. The supplier shall be entitled to recover payment for the goods notwithstanding that ownership of any of the goods has not passed from them.

Warranty

The Suppliers warranty provides free replacement cover for all defects in parts and workmanship for a period of twelve months unless otherwise stated, from the date of purchase.

The Suppliers obligation in this respect is limited to replacing parts which have been promptly reported by the Customer as having been in his opinion defective and are so found by the Supplier upon inspection. This warranty is void in the event of improper installation, Customer modification or neglect, natural disasters and does not extend to support posts and ancillary equipment. No responsibility is assumed for incidental or consequential damage.  No responsibility is assumed for damage caused by the use of any unauthorised components, mis-use, natural disasters, lightning, gale or stronger force winds.

Cancellation & Returns policy

You can return any item you order, so long as it is returned unused and in its original condition to the address supplied on the delivery note (received with your order) within 14 days of the date of order. The supplier will refund you the cost of the product. Any returns must be authorised and must carry a company issued returns number and a completed Returns Form Downloadable HERE. Any unauthorised returns may be refused and where goods have been returned unauthorised any carriage charges incurred by the customer will not be refunded. You must pay for the return postage of the goods. You will be responsible for return costs unless the item(s) are faulty. In this case contact us and we will advise you of the best method of return. Carriage refunds will be at the discretion of the company up to a maximum of £10.00. You are responsible for any returned item(s) until they reach us.

Data protection

The supplier assures you that, we will not pass any of your details on to any other companies and that your details will be held in a secure and responsible way. By submitting any feedback forms from this website you accept that we can store your details. We do not forward them to any other companies; however we may E-mail you details of special offers, products or news you may be interested in. You can contact us at any time if you wish to have your details removed from our records, or if you wish not to receive any correspondence from us. Please read our privacy information.

Specifications

Every effort has been made to ensure that the specifications contained in this website are correct, however technical data, dimensions and weights serve as a guide only. Sometimes product specifications may change, in such instances we'll do our very best to inform you when placing your order. All our sizes and measurements are approximate but we do try to make sure they are as accurate as possible.

Placing orders

The supplier will not be held responsible for any losses resulting from the use of our website or from unauthorized access to, or alteration of your order data in any circumstances, further more we will not be held responsible for any of loss of profits, time or data. If you have placed your order On-line, you will receive an automated email response. Receipt of an automated email does not necessarily mean that we can accept your order or will be able to supply your order.

Limitation of Liability

Subject to iv) below, if you are a consumer the Supplier shall not be liable to you for any loss or damage in circumstances where:

i) there is no breach of a legal duty owed to you by the Supplier or by its employees or agents;

ii) such loss or damage is not a reasonably foreseeable result of any such breach;

iii) any increase in loss or damage resulting from breach by you of any term of this contract.

iv) Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier's negligence or fraudulent misrepresentation.

If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement. Nothing in these Terms and Conditions shall exclude the Suppliers liability for personal injury or death caused by its negligence.

Sunshine Solar Ltd shall not be under any liability for damage, losses (whether direct, indirect or consequential), expenses, liabilities, injuries, loss of profits, business or economic loss, depletion of goodwill, costs (including legal costs), claims, demands, proceedings, judgments or otherwise resulting from the failure to give advice or information or the giving of incorrect advice or information (including through the Sunshine Solar Ltd's technical helpline) whether or not due to its negligence or that of its employees, agents or sub-contractors.

Products sold by Sunshine Solar Ltd are not recommended or authorised for use in life support, surgical implantation, nuclear or aircraft applications or for any use or application in which the failure of a single component could cause substantial harm to persons or property.

Links and affiliates

This site may or may not contain links to other websites. These if any, we have no control over and are not maintained or approved by us. We are not responsible for the content of these sites.

Intellectual Property

All content included on the website, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Sunshine Solar Ltd, our affiliates or other relevant third parties. By continuing to use the website you acknowledge that such material is protected by applicable United Kingdom and international intellectual property and other laws.

You may not reproduce, copy, distribute, store or in any other fashion re-use material from the website unless otherwise indicated on the website or unless given our express written permission to do so.

Fair Use of Intellectual Property

Material from the website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

Applicable law

These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.